badboi787's Internet/Connection Issues(Lag choke etc)

[partyboi787]

Tech Support Help TicketWhat general section does your problem fall under
Internet/Connection Issues(Lag choke etc) What is your Operating System (OS)
Windows 7 If you use linux, post the build and any other pertinent info (kde/gnome etc)
- Have you tried the latest stable drivers for your product if any exist? If so please list the number/name of them in the box here.
- Do you understand complex tech explanations
No Would you prefer more personalized and simpler help?
Yes Do you have antivirus or anti-malware installed?
Yes What is the name of your Antivirus/anti malware?
norton internet security 2013/malwarebytes Who made your PC? (Company name or you)
compaq What is the model number of the part or PC you are having issues with?
sg3 110uk Please state your problem here
Right my modem is being a complete piece of shit atm. The upstream keeps saying either not ready or ranging whilst the downstream says locked and after somettime also goes to not ready. I have contacted my isp about those and they'll send an engineer tomorrow afternoon however I poster the problem here to see if I can get it fixed quicker. I have also posted pictures of the logs and the 3 statuses below to make things simpler fore as im ony phone atm.

Logs: http://www.imgur.com/zUSYzS2.png

Status not ready on both: http://www.imgur.com/gGunyUW.jpeg

Upstream ranging and downstream locked: http://www.imgur.com/KvTJKZe.png

US not ready and ds locked: http://
www.imgur.com/cTfD6yL.jpeg

[Epsilon]

Just wondering what type of internet do you have?

Based on the logs you may need to have that Engi over

All I can tell you now is:
DHCP is what gives your computer its IP address, and for some reason your modem can't connect to your ISP's DCHP server or isn't getting a response from the server

[RedM00N]

Just wondering what type of internet do you have?

Based on the logs you may need to have that Engi over

All I can tell you now is:
DHCP is what gives your computer its IP address, and for some reason your modem can't connect to your ISP's DCHP server or isn't getting a response from the server


He uses cable internet he told me.

And unless his routers tranciever just nuked itself, its an issue on their side (network/lines/hardware) seeing as it cant even contact the DHCP server. If its anything like how my ISP's network works, he will have to wait for the tech.

And the power levels for the US/DS seem way too out of line (basing this off of what my own ISP recomends having, which his ISP may use different power levels than mine)

Though id run a quick diag. on the router to be sure its not the cause of the problem.

[partyboi787]

Thanks for the replies guys, I've managed to fix my connection issue as the problem was the cable going to the telephone line to my modem on the telephone end it wasn't screwed in properly, screwed it in tightly and the problem is fixed. Guess I don't need that engineer over after all.

Admins can now move this to the fixed childboard