Tweezy
29 May 2011, 10:51am
Tech Support Help Ticket
What general section does your problem fall under
Boot/Restart Issues What is your Operating System (OS)
Windows XP If you use linux, post the build and any other pertinent info (kde/gnome etc)
- Have you tried the latest stable drivers for your product if any exist? If so please list the number/name of them in the box here.
- Do you understand complex tech explanations
Yes Would you prefer more personalized and simpler help?
No Do you have antivirus or anti-malware installed?
Yes What is the name of your Antivirus/anti malware?
Avast Who made your PC? (Company name or you)
Dell What is the model number of the part or PC you are having issues with?
No idea Please state your problem here
Well, I'm having issues booting up my parents Dell computer. They wanted me to put some Antivirus on, so i installed AVAST.
After installation I restarted comp and it was fine.
They decided they wanted the full version without paying for it, you know what I mean.
So I downloaded full version, then used a keylogger. That was when the issue started, the key logger must of been a virus.
I can't boot up in safemode or any other booting attempts (Last best setting etc)
I tried using the Windows XP Disk - Recovery Console, these are the commands I tried;
chkdsk /r (For some reason, /F wouldn't work, doesn't recognise command etc)
http://i290.photobucket.com/albums/ll245/mjownzu_07/P5290383.jpg
So yeah, I don't really want to re-install Windows (again...) you guys have any ideas?
Thanks all.
What general section does your problem fall under
Boot/Restart Issues What is your Operating System (OS)
Windows XP If you use linux, post the build and any other pertinent info (kde/gnome etc)
- Have you tried the latest stable drivers for your product if any exist? If so please list the number/name of them in the box here.
- Do you understand complex tech explanations
Yes Would you prefer more personalized and simpler help?
No Do you have antivirus or anti-malware installed?
Yes What is the name of your Antivirus/anti malware?
Avast Who made your PC? (Company name or you)
Dell What is the model number of the part or PC you are having issues with?
No idea Please state your problem here
Well, I'm having issues booting up my parents Dell computer. They wanted me to put some Antivirus on, so i installed AVAST.
After installation I restarted comp and it was fine.
They decided they wanted the full version without paying for it, you know what I mean.
So I downloaded full version, then used a keylogger. That was when the issue started, the key logger must of been a virus.
I can't boot up in safemode or any other booting attempts (Last best setting etc)
I tried using the Windows XP Disk - Recovery Console, these are the commands I tried;
chkdsk /r (For some reason, /F wouldn't work, doesn't recognise command etc)
http://i290.photobucket.com/albums/ll245/mjownzu_07/P5290383.jpg
So yeah, I don't really want to re-install Windows (again...) you guys have any ideas?
Thanks all.