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VirDeBello
20 Nov 2010, 07:36pm
Tech Support Help TicketWhat general section does your problem fall under
Memory Issues What is your Operating System (OS)
Windows 7 If you use linux, post the build and any other pertinent info (kde/gnome etc)
- Have you tried the latest stable drivers for your product if any exist? If so please list the number/name of them in the box here.
- Do you understand complex tech explanations
Yes Would you prefer more personalized and simpler help?
Yes Do you have antivirus or anti-malware installed?
Yes What is the name of your Antivirus/anti malware?
Malwarebyte Lite, SuperAntispyware lite. spybot seach and destroy Who made your PC? (Company name or you)
You What is the model number of the part or PC you are having issues with?
RAM Please state your problem here
Computer detects 8.00 gigs of RAM but only 3.99 gigs are usable. How do I fix the problem so all of it is being used?

James
20 Nov 2010, 08:20pm
Do you have windows 7 32 bit or 64?

Harry
20 Nov 2010, 08:22pm
Do you have 64-bit or 32-bit Windows? Also what graphics card? (integrated graphics steals some of your RAM - I would assume you have a dedicated GPU if you built it yourself though)

Edit: ninja'd lol.

Ms. Blargh
20 Nov 2010, 08:22pm
he has the 64 bit version
&
Nvidia geforce 285GTX Evo

James
20 Nov 2010, 08:32pm
Ermmmm.. I can only suggest that you look into the BIOS bootup config to try and find out if the computer is actually able to detect the 8 gigs of RAM, i'm sorry but I don't know specifics about 64 bit compatibility with RAM.

Shadowex3
20 Nov 2010, 08:52pm
"Zeroth" you need functional hardware (ram and slots not bad etc), then first you need a 64bit OS, followed by a 64bit program, and then you'll STILL have a memory amount equivalent to onboard devices (mostly videocards) cut out of your system memory.

Ms. Blargh
20 Nov 2010, 09:14pm
Zeroth? o.O

Kaos
20 Nov 2010, 09:44pm
Is there actually that much usable or do you mean remaining by that... if so:

Are there any back round programs or processes running that take up alot of memory. Hit ctrl+alt+del and see if there are any programs or processes take up a substantial amount.

Other than that... idk what to tell you. Good Luck Though!

VirDeBello
20 Nov 2010, 09:53pm
"Zeroth" you need functional hardware (ram and slots not bad etc), then first you need a 64bit OS, followed by a 64bit program, and then you'll STILL have a memory amount equivalent to onboard devices (mostly videocards) cut out of your system memory.

I don't understand how having 64bit program(which I do) have to do with my computer seeing 8.00gigs of RAM but only 3.9gigs are used.

http://img824.imageshack.us/img824/3397/rame.png (http://img824.imageshack.us/i/rame.png/)

Uploaded with ImageShack.us (http://imageshack.us)

duhoh
21 Nov 2010, 12:24am
http://forums.whirlpool.net.au/archive/1311280

Go to your BIOS and enable "memory remap."

http://www.tomshardware.com/forum/263455-30-p7p55d-memroy-problem

I actually Google'd this: "8gb of ram only 3.99 usable" and there's a ton of forums with people with the same problem. My bet is on the memory remap tbh, but if that doesn't work, then the other two links may help.

VirDeBello
21 Nov 2010, 02:24am
http://forums.whirlpool.net.au/archive/1311280

Go to your BIOS and enable "memory remap."

http://www.tomshardware.com/forum/263455-30-p7p55d-memroy-problem

I actually Google'd this: "8gb of ram only 3.99 usable" and there's a ton of forums with people with the same problem. My bet is on the memory remap tbh, but if that doesn't work, then the other two links may help.

Yeah I googled the problem too and it showed me so many different solutions I don't know which to start off with. I couldn't find a memory remap but I'll double check if not I'll just update the bios.

Tweezy
21 Nov 2010, 06:54am
try resetting your bios chip (just remove take it out, then leave your computer for about five minutes) then put it back in.

be careful though, it's quite easy to break the little mechanism that allows you to remove the chip, as I found it on an old computer... lol

If that doesn't work just try some options Duhoh gave.

duhoh
21 Nov 2010, 10:14am
try resetting your bios chip (just remove take it out, then leave your computer for about five minutes) then put it back in.

be careful though, it's quite easy to break the little mechanism that allows you to remove the chip, as I found it on an old computer... lol

If that doesn't work just try some options Duhoh gave.

you mean removing the CMOS battery?

worst case scenario is to replace the ram with 2X4GB tbh

Tweezy
21 Nov 2010, 10:18am
you mean removing the CMOS battery?

worst case scenario is to replace the ram with 2X4GB tbh

Yes... lol silly me xD

Shadowex3
21 Nov 2010, 04:30pm
Don't forget the unplug the PSU when you do that too.

Also Vir my bad on the program thing I didnt realise that windows itself was being that retarded, i figured it was a program saying that. Definitely give the bios memory remap option a go.

Ms. Blargh
21 Nov 2010, 04:32pm
lol well he switched his old ram back and now his computer wont boot up...

duhoh
21 Nov 2010, 06:05pm
you may have to manually enter in your RAM timings in your bios and possibly underclock it.

XeNo
22 Nov 2010, 12:17pm
lol well he switched his old ram back and now his computer wont boot up...
Bad ram.

Daze
22 Nov 2010, 12:31pm
Sorry off topic but what the hell would reseating the CMOS battery actually do in regards to this problem???

Tweezy
22 Nov 2010, 01:07pm
Sorry off topic but what the hell would reseating the CMOS battery actually do in regards to this problem???

Could be an issue with the bios not actually recognising the ram, so resetting the bios chip might reset a faulty option in the bios, thus maybe the ram being recognised.

Daze
22 Nov 2010, 02:23pm
Could be an issue with the bios not actually recognising the ram, so resetting the bios chip might reset a faulty option in the bios, thus maybe the ram being recognised.

Someone correct me if I'm wrong but I thought the CMOS chip was purely a battery that holds date/time and some start up parameters? The system sees 8GB but just won't use it so I can't see that being the fault.

Shadowex3
22 Nov 2010, 10:58pm
BIOS is a UI whose data is stored in CMOS and can be reset either via the cmos jumper (familiar to any overclocker from when they fuck up) or total powerloss through unplugging the computer AND removing said battery WHILE said jumper is set to reset everything (unofficially more thorough).

Also CMOS data includes EVERYTHING in bios. If you can change it in bios that's in the CMOS.