8=D's Virus/Malware issues

[8=D]

Tech Support Help TicketWhat general section does your problem fall under
Virus/Malware issues What is your Operating System (OS)
Windows XP If you use linux, post the build and any other pertinent info (kde/gnome etc)
- Have you tried the latest stable drivers for your product if any exist? If so please list the number/name of them in the box here.
- Do you understand complex tech explanations
Yes Would you prefer more personalized and simpler help?
No Do you have antivirus or anti-malware installed?
No What is the name of your Antivirus/anti malware?
Used to have Norton Who made your PC? (Company name or you)
Its a kit PC What is the model number of the part or PC you are having issues with?
-- Please state your problem here
My seccond computer got a rouge anti-virus. AV Security Suite. I removed it for a while. Later my internet would never launch. Next thing I know, my task manager is disabled. Then Java opens and installs Defense Center (another rouge antivirus) And next thing you know AV Security Suite installs again. I can either get it fixed by a place called the Micro-Center for 200 dollars or I can seek help elsewhere. I really can't afford to put up that kind of money now, please help.

[Tweezy]

Download this program; (Put on a memory stick if needed to transfer to your other comp)

http://www.malwarebytes.org/

Once downloaded restart your computer and boot it up in safe mode, you need to do this because the rogue antivirus software stops you from installing it.

Once installed do a full virus scan.

[Labarr]

Also use SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) AND Spybot S&D (http://fileforum.betanews.com/sendfile/1043809773/1/1281282210.12065db789da267ec7c408cfb0072c053331c00 7/spybotsd162.exe) , as well as what tweezy said. and depending on what the virus is doing, you might need to download the definition updates manually from HERE (http://www.superantispyware.com/downloads/SASDEFINITIONS.EXE)(Super) and HERE (http://www.spybotupdates.biz/updates/files/spybotsd_includes.exe) (Spybot)

Good Luck!!
Labarr15

[8=D]

I cant download remember? Theese rouge anti-viruses have stoped me from launching internet. At first the virus enabled the proxy server. I disabled it and it worked temporarley and now i cant launch anything.

[Bilbo Baggins]

Well, I do believe that your are going to have to track down another computer to use to download the suggested applications which you then put on a flash drive which you then use to install said applications on your infected computer in safe mode.

[Harry]

Do you have hours to kill, to possibly end up with the problem still existing? If so, ignore this suggestion.

If you want go to the easy route, and the route that guarantees you will be clean (at the expense of any former data you have saved), reformat your drive and reinstall.

I always chose the second option though. It's just easier. Cleaning an infected machine has no guarantee that it's actually clean without a full reformat.

[Labarr]

Well, I do believe that your are going to have to track down another computer to use to download the suggested applications which you then put on a flash drive which you then use to install said applications on your infected computer in safe mode.

Yes, you will have to do what bilbo says. maybe go to a friends house or a family memeber house.

[Tweezy]

I cant download remember? Theese rouge anti-viruses have stoped me from launching internet. At first the virus enabled the proxy server. I disabled it and it worked temporarley and now i cant launch anything.

Have you got a secondary computer anywhere? Maybe a parents? If so download what I suggested, put it on a memory stick, copy it over to your machine, then LOAD in Safe Mode, once loaded install the program and do a FULL scan.

[Shadowex3]

Disable the proxy server in internet explorer (you've apparently already done that) then boot into Safe Mode With Networking by hitting F8 while your computer is booting up, then in that mode download and run this tool (http://www.net-studio.org/eng/patch/patch/249-free-malware-removal-tool-to-remove-av-security-suite.html) which in my experience knocks AV Security Suite right on its ass.

Afterwards keep MBAM and Spybot on your computer, update them and run them weekly. You may also want to think about running Noscript in firefox, AV Security Suite installs through java exploits iirc.

[8=D]

Disable the proxy server in internet explorer (you've apparently already done that) then boot into Safe Mode With Networking by hitting F8 while your computer is booting up, then in that mode download and run this tool (http://www.net-studio.org/eng/patch/patch/249-free-malware-removal-tool-to-remove-av-security-suite.html) which in my experience knocks AV Security Suite right on its ass.

Afterwards keep MBAM and Spybot on your computer, update them and run them weekly. You may also want to think about running Noscript in firefox, AV Security Suite installs through java exploits iirc.

Av used to be the only problem in which i was able to temporarley remove, but because of all of the registries and files that it had, s,omehow it came back, with one of its sister rouge anti-viruses called Defence Center. I disable the proxy server and I make sure the settings can not be changed again. But now everytime i attempt to launch IE I get nothing. Im down to 2 decisions. Giving up the computer (As it has been through alot, trojans, dos attacks, etc.) or finding my startup disc and go from there.

[Sniper]

With the trouble that you're having, you might as well reformat and start over. Sorry for your troubles mate. :cry:

[Drox]

I had this issue with a different hijacker virus but it was the AV Fox virus, you named some different things then what was on mine but I'll post this link to see if any of this helps.

http://remove-malware.net/how-to-remove-av-fox-com-hijacker/

I suggest to download some malware scanners though such as malwarebytes

[Zaraki]

Tbh, i had the same problem...
Just go to your BIOS, put your cd drive to boot as first.
Put in your XP cd if you still have it (if not, PM me) and reïnstall it totally...

Everything on your C: will be gone, your D: will be the same as before ;) (if you have a second hdd)


Hopfully this works :p


Zaraki

(Btw, malwarebytes is the best, but doesn't detect any virus, so download advanced systemcare too.
Here (http://db.iobit.com/license-free/asc-free-license.php) it's the full version for free, any removes anything ;)

Malwarebytes + Advanced Systemcare, the best combo)


GOOD LUCK!

[b0red]

http://www.comodo.com/home/internet-security/antivirus.php

and malwarebytes will fix you up

if all else fails just reformat.

[Tweezy]

Dude, read my first bloody post... It will take around five minutes to fix... Theres no need WHAT DO EVER for a format... That should be your last resort.

[Labarr]

Download this program; (Put on a memory stick if needed to transfer to your other comp)

http://www.malwarebytes.org/

Once downloaded restart your computer and boot it up in safe mode, you need to do this because the rogue antivirus software stops you from installing it.

Once installed do a full virus scan.


Also use SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) AND Spybot S&D (http://fileforum.betanews.com/sendfile/1043809773/1/1281282210.12065db789da267ec7c408cfb0072c053331c00 7/spybotsd162.exe) , as well as what tweezy said. and depending on what the virus is doing, you might need to download the definition updates manually from HERE (http://www.superantispyware.com/downloads/SASDEFINITIONS.EXE)(Super) and HERE (http://www.spybotupdates.biz/updates/files/spybotsd_includes.exe) (Spybot)

Good Luck!!
Labarr15

Do these and ull be all set..

[Harpr33t]

Had this before. all you gotta do is start your computer on safe mode with networking and you should be able to download spybot search and destroy. and anti malwarebits. Then just run the scans in safe mode....

[Shadowex3]

Yeah I said all that a page ago...

[8=D]

I got my startup disc and decided to startover. Because tbh, it was only getting worse. I had trojans accumulating, and not to mention the main problem at hand, the rouge antiviruses. I have the anti-spyware software on, now all i need to do is get a working antivirus. Thanks for all the help guys.

[Harry]

I got my startup disc and decided to startover. Because tbh, it was only getting worse. I had trojans accumulating, and not to mention the main problem at hand, the rouge antiviruses. I have the anti-spyware software on, now all i need to do is get a working antivirus. Thanks for all the help guys.
So you reformatted? Good man, realizing how much time it saves to just do it that easy way :)

Glad it's fixed then.

[Tweezy]

So you reformatted? Good man, realizing how much time it saves to just do it that easy way :)

Glad it's fixed then.

I don't wanna flame, but it wasn't the easy way... I've fixed so many problems like the one he was having in like 10 minutes... It's going to take days before you have all your programs back on...

[Harry]

I don't wanna flame, but it wasn't the easy way... I've fixed so many problems like the one he was having in like 10 minutes... It's going to take days before you have all your programs back on...
DAYS to install a few programs? You have 56k? Or you just have a ton of programs you use o_o
It's just my opinion that it's a lot easier to guarantee you're clean, and to get any weight of "oh my gawd I might still be infected", all off your shoulders.

[Tweezy]

DAYS to install a few programs? You have 56k? Or you just have a ton of programs you use o_o
It's just my opinion that it's a lot easier to guarantee you're clean, and to get any weight of "oh my gawd I might still be infected", all off your shoulders.

Haha, yh I have a shit internet and a ton of programs I use (Modellin, moddin n shit) so it would take me days with my download speed :) God, it takes me 4 hours to download CSS!!! aahaa!!

[ReGIONALS]

pretty much the same thing was said 10+ times by 7 different people, the OP needs to read more