Veggie
19 Jul 2010, 09:43pm
I spoke with Caution and he said to submit a support ticket after troubleshooting me, he had my flush dns and also had me run tracert which timed out. Here is the chat log:
11:18 PM - [SG] Caution: Do you need help with your forum problem?
11:18 PM - Veggie: yea probably dns problem
11:19 PM - [SG] Caution: Let's make sure
11:19 PM - Veggie: k
11:19 PM - [SG] Caution: You know how to get to your cmd prompt, right?
11:19 PM - Veggie: yep
11:19 PM - Veggie: prompt is up
11:20 PM - [SG] Caution: alright
11:20 PM - [SG] Caution: type
11:20 PM - [SG] Caution: ipconfig /flushdns
11:20 PM - [SG] Caution: then try and log onto the forums
11:20 PM - Veggie: k
11:21 PM - Veggie: not working
11:21 PM - [SG] Caution: alright
11:21 PM - [SG] Caution: then type
11:21 PM - [SG] Caution: tracert steamgamers.com
11:21 PM - [SG] Caution: do you get this
11:21 PM - [SG] Caution: asw-fv181.ord3 (other random stuff here) .singlehop.net
11:21 PM - [SG] Caution: at the end
11:22 PM - Veggie: still going
11:22 PM - [SG] Caution: dayuum
11:22 PM - Veggie: request timed out
11:22 PM - [SG] Caution: oh lol
11:22 PM - [SG] Caution: try again
11:22 PM - Veggie: k
11:23 PM - Veggie: I got asw-fv181.ord3 then says timed out
11:24 PM - Veggie: still going I think
11:26 PM - [SG] Caution: it's probably a single hop problem
11:26 PM - Veggie: ah
11:26 PM - [SG] Caution: so you'll have to log on through a proxy
11:26 PM - Veggie: ok
11:26 PM - [SG] Caution: then post a support ticket on the tech forum
11:26 PM - Veggie: will do ty
11:27 PM - Veggie: yea after singlehop everything else is timed out
11:27 PM - [SG] Caution: Make sure to post your IP and that I trouble shooted you through the dns flush and tracert, so Jager knows what to do after that
11:27 PM - [SG] Caution: Yeah, it's a routing problem
11:18 PM - [SG] Caution: Do you need help with your forum problem?
11:18 PM - Veggie: yea probably dns problem
11:19 PM - [SG] Caution: Let's make sure
11:19 PM - Veggie: k
11:19 PM - [SG] Caution: You know how to get to your cmd prompt, right?
11:19 PM - Veggie: yep
11:19 PM - Veggie: prompt is up
11:20 PM - [SG] Caution: alright
11:20 PM - [SG] Caution: type
11:20 PM - [SG] Caution: ipconfig /flushdns
11:20 PM - [SG] Caution: then try and log onto the forums
11:20 PM - Veggie: k
11:21 PM - Veggie: not working
11:21 PM - [SG] Caution: alright
11:21 PM - [SG] Caution: then type
11:21 PM - [SG] Caution: tracert steamgamers.com
11:21 PM - [SG] Caution: do you get this
11:21 PM - [SG] Caution: asw-fv181.ord3 (other random stuff here) .singlehop.net
11:21 PM - [SG] Caution: at the end
11:22 PM - Veggie: still going
11:22 PM - [SG] Caution: dayuum
11:22 PM - Veggie: request timed out
11:22 PM - [SG] Caution: oh lol
11:22 PM - [SG] Caution: try again
11:22 PM - Veggie: k
11:23 PM - Veggie: I got asw-fv181.ord3 then says timed out
11:24 PM - Veggie: still going I think
11:26 PM - [SG] Caution: it's probably a single hop problem
11:26 PM - Veggie: ah
11:26 PM - [SG] Caution: so you'll have to log on through a proxy
11:26 PM - Veggie: ok
11:26 PM - [SG] Caution: then post a support ticket on the tech forum
11:26 PM - Veggie: will do ty
11:27 PM - Veggie: yea after singlehop everything else is timed out
11:27 PM - [SG] Caution: Make sure to post your IP and that I trouble shooted you through the dns flush and tracert, so Jager knows what to do after that
11:27 PM - [SG] Caution: Yeah, it's a routing problem