Can't access forums

[Veggie]

I spoke with Caution and he said to submit a support ticket after troubleshooting me, he had my flush dns and also had me run tracert which timed out. Here is the chat log:


11:18 PM - [SG] Caution: Do you need help with your forum problem?
11:18 PM - Veggie: yea probably dns problem
11:19 PM - [SG] Caution: Let's make sure
11:19 PM - Veggie: k
11:19 PM - [SG] Caution: You know how to get to your cmd prompt, right?
11:19 PM - Veggie: yep
11:19 PM - Veggie: prompt is up
11:20 PM - [SG] Caution: alright
11:20 PM - [SG] Caution: type
11:20 PM - [SG] Caution: ipconfig /flushdns
11:20 PM - [SG] Caution: then try and log onto the forums
11:20 PM - Veggie: k
11:21 PM - Veggie: not working
11:21 PM - [SG] Caution: alright
11:21 PM - [SG] Caution: then type
11:21 PM - [SG] Caution: tracert steamgamers.com
11:21 PM - [SG] Caution: do you get this
11:21 PM - [SG] Caution: asw-fv181.ord3 (other random stuff here) .singlehop.net
11:21 PM - [SG] Caution: at the end
11:22 PM - Veggie: still going
11:22 PM - [SG] Caution: dayuum
11:22 PM - Veggie: request timed out
11:22 PM - [SG] Caution: oh lol
11:22 PM - [SG] Caution: try again
11:22 PM - Veggie: k
11:23 PM - Veggie: I got asw-fv181.ord3 then says timed out
11:24 PM - Veggie: still going I think
11:26 PM - [SG] Caution: it's probably a single hop problem
11:26 PM - Veggie: ah
11:26 PM - [SG] Caution: so you'll have to log on through a proxy
11:26 PM - Veggie: ok
11:26 PM - [SG] Caution: then post a support ticket on the tech forum
11:26 PM - Veggie: will do ty
11:27 PM - Veggie: yea after singlehop everything else is timed out
11:27 PM - [SG] Caution: Make sure to post your IP and that I trouble shooted you through the dns flush and tracert, so Jager knows what to do after that
11:27 PM - [SG] Caution: Yeah, it's a routing problem

[Jager]

i need to know if you are on a static ip address or not? if so please give me your ip and i will submit a justhost ticket

[Veggie]

IP is 76.109.72.157

I believe it is a static ip but not 100% sure, it's Comcast Cable.

[Caution]

Comcast uses dynamic IP's, unless you paid extra for a static IP.

[Jager]

that ip matches the post you just made veggie.

Are you at the point of the above post able to access the forums normally? the forums are logging your actual ip and not a proxy it sees which suggests you can see the forum fine....

if yes then I'll submit that ip, otherwise i need you to check again please.

[Veggie]

Yea it seems to be working fine now, same ip :)

[Wrathek]

bc you flushed your DNS. yes, when a host changes servers or the like, it may take some people offline for a while even long after everything is sorted. But your ISP hasn't updated their DNS tables, so when you flush it, it may not be instant but you should eventually be able to connect again (that is, if you flush after the ISP has updated their DNS tables)

[Caution]

Tagging this as fixed since Veggie has said it is working now.